Last reviewed: October 15, 2026
The activities, tours, and museum and attraction tickets in HOLD come from our partner Tiqets International B.V., Amsterdam ("Tiqets"). HIHODL TECHNOLOGIES OÜ, an Estonian company (registry code 17460059), shows them in the app.
Today you book and pay on Tiqets' own site. Tiqets sells you the ticket under its own terms, and the venue or operator provides the visit under its own rules. HOLD is not the seller of the ticket, not the operator of the activity, and not the merchant of record. Where something is decided by Tiqets or the venue rather than by us, this page says so.
An experience is always sold on its own. We never sell it at one price with a flight, a stay, a data plan or anything else, and we do not sell it as part of a package or a linked travel arrangement. Booking other travel through HOLD does not combine with it, as set out in Section 2.2 of our Terms of Service.
HOLD shows you Tiqets' catalogue. When you tap Book, the activity opens on Tiqets' site, where you choose the date, time and tickets, give your details and pay Tiqets. From that point:
The prices, descriptions, inclusions, cancellation policies and opening information shown in the app come from Tiqets. Prices and availability can change at any time, and a date or time slot can sell out. The price on Tiqets at checkout is the one that applies, not the one you saw earlier in the app.
Photos are credited to their owners. Ratings and reviews come from Tiqets and are shown as Tiqets provides them; we do not write, edit or select them. Some descriptions are translated automatically and are marked as such.
This section applies only when the app shows a checkout for the experience, paid from your HOLD balance. Until then, Section 2 applies. In that checkout, HOLD acts as your agent between you and Tiqets and the venue or operator: Tiqets and the venue still provide the ticket and the visit, and the checkout is marked "Powered by Tiqets".
We are your support before and after you book. Where a problem is with the ticket or the visit, we take it up with Tiqets for you.
Every experience has its own cancellation policy, shown before you buy, and that policy is the one that applies to your ticket. Many tickets are non-refundable. Where a refund is due, it goes back to the way you paid:
Where the law allows, tickets for a specific date or time are not covered by the 14 day withdrawal right for distance contracts in EU law. You can still cancel under the experience's cancellation policy.
Bring your ticket as the venue asks for it, and arrive in time. The venue or operator runs the visit under its own rules and may refuse entry to anyone who does not follow them. We cannot guarantee that a venue will be open or that you will be admitted. If a venue closes or cancels, what you are owed follows the experience's cancellation policy and Tiqets' terms, and we will help you take it up with Tiqets.
The person who books must be 18 or over and can book for others, including children, as set out in Section 3.1 of our Terms of Service. When you give us details of the people you book for, you confirm that you may share them with us, with Tiqets and with the venue. Venues may apply their own rules for children and age limits.
An experience earns or uses HiPoints only where the checkout in the app shows it; see the HiPoints Terms. A ticket bought on Tiqets' site earns none.
We are responsible for what we do: showing you the catalogue as Tiqets gives it to us and, where you book in the app, making the booking with the details you gave us, charging the price shown and paying refunds you are owed. We are not the venue or the operator and are not responsible for the activity itself, the venue opening, or entry, which are theirs. Nothing here limits your rights as a consumer.
When you book on Tiqets' site, you give your details to Tiqets there; we do not send Tiqets your name or contact details.
When you book in the app, we pass the lead traveller's name, email and phone number, and the booking details, to Tiqets and the venue or operator, who use them as independent controllers to issue and honour the ticket. Our Privacy Policy covers the rest.
Contact us through Help in the app or at legal@hihodl.xyz. For a problem with a ticket, we take it up with Tiqets for you. So we can act quickly, tell us:
How we handle complaints, including referral to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), is set out in Section 19 of the Terms of Service.
The version of these terms that governs a booking is the one published when you made it. These terms sit alongside our Terms of Service; where they say different things about an experience, this page wins. Estonian law governs, without prejudice to the consumer protections of the country you live in. Legal questions: legal@hihodl.xyz.